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Returned Goods Request

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Dealer Name
 
Part Number
 
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spacer arrow Date
 
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spacer arrow Reason for Return
 
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Brake Shoe Warranty Check List

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Neo-Brake prides itself on providing quality re-manufactured brake shoes.  We stand behind our product 100%, and will always provide warranty replacements for any defects that are the result of manufacturing or material defects. 

Brake shoes are the most visible component of a very complex and mutually dependent mechanical system and are often ruined by improper installation, poor drums, or other factors.  More importantly, simply replacing brake shoes without solving the potential underlying problems can create a significant safety risk.  The wear patterns and condition of brake shoes often tell a story and we have developed the following list of questions to separate “bad shoes” from “bad installation/underlying mechanical problems.”  Please take a few moments and fill out all of the following questions so that we can expedite the warranty process.

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Do the rivets have “NB” Stamped on them?


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Was this a one wheel problem?


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Drum

 
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Oversized?

 
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Scored?

 
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Excessive Heat?

 
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Core

 
 
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Broken Weld?

 
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Stretched?

 
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Bent Web?

 
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O/S Pin Hole?

 
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Worn Anchor ?

 
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Worn Cam?

 
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Lining

 
 
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Loose Rivets?

 
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Missing Rivets?

 
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Cracked Lin. Cam?

 
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Cracked Lin. Anchor?

 
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Worn Anchor ?

 
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Worn Cam?

 
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When the customer replaced the shoes in question did he replace?

 
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Air Valves?

 
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Slack Adjusters?

 
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S-Cam Bushings?

 
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Brake Chambers?

 
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S-Cams?

 
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Brake Spiders?

 
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Other Indications of Poor Set Up or Abuse

 
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Un-Even Lining Wear on pads?

 
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Un- Even wear on both shoes?

 
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Signs of Excessive Heat (Panic stop)?

 
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One Shoe worn more than the other?

 
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